Last updated: 23 August 2024
By using our website plumbing tomball and services, you agree to these Terms of Service.
Use of Services
Our plumbing services are designed for personal and non-commercial use in residential and small business settings. When you engage Plumbing Tomball, you’re agreeing to use our expertise, time, and resources responsibly. This means accurately describing your plumbing issues, providing necessary access to your property, and not asking our technicians to perform tasks outside their professional scope or safety standards. We take pride in our work and expect our clients to respect our policies and personnel. You agree not to misuse our services, such as attempting to resell our labor, using our name for unauthorized endorsements, or helping anyone circumvent our billing practices. If you’re unsure whether your intended use of our plumbing services aligns with these terms, please contact us for clarification before scheduling an appointment. Our goal is to provide top-notch plumbing solutions while maintaining a fair and transparent relationship with our valued customers.
User Responsibilities
As a valued customer of Plumbing Tomball, you play a crucial role in ensuring the smooth delivery of our services. You are responsible for all activities associated with your account, including scheduling appointments and any communications with our team. When booking our plumbing services or contacting us for support, it’s essential that you provide accurate and up-to-date information. This includes your full name, correct address, valid contact details, and a clear description of your plumbing issues. Providing precise information helps us prepare adequately for your service call, ensuring we bring the right tools and parts to address your specific needs. Inaccurate details may lead to delays, additional costs, or inability to complete the required work. If any of your information changes or you need to update your service request, please notify us promptly. We rely on your honesty and cooperation to deliver the high-quality plumbing solutions you expect from Plumbing Tomball.
Service Appointments
At Plumbing Tomball, we value your time and strive to provide punctual service for all appointments. Our technicians make every effort to arrive within the scheduled timeframe. However, due to the nature of plumbing emergencies and varying job complexities, arrival times may occasionally be subject to change. Factors such as traffic conditions, weather events, or extended previous appointments can impact our scheduling. We ask for your understanding in these situations. In the event of any significant delays, we will make every attempt to contact you with an updated arrival time. Similarly, we reserve the right to reschedule appointments if circumstances beyond our control arise, such as equipment failures, staff illnesses, or severe weather conditions that compromise safety. In such cases, we will prioritize rebooking your appointment at the earliest possible convenience. To ensure the most efficient service, we kindly request that you or a designated adult (18 years or older) be present at the property for the duration of the service call. Your flexibility and cooperation help us maintain our commitment to providing top-quality plumbing services to all our valued customers in the Tomball area.
Pricing and Payment
At Plumbing Tomball, we strive to provide transparent and competitive pricing for our services. However, due to fluctuations in material costs and other market factors, our prices are subject to change without prior notice. We recommend confirming the current rates when scheduling your service. Unless alternative arrangements have been made in advance, payment for our plumbing services is due immediately upon completion of the work. We accept various payment methods including cash, major credit cards, and approved checks. For larger projects or ongoing maintenance contracts, we may offer different payment terms, which will be clearly outlined in your service agreement.
Warranties and Limitations
We take pride in delivering high-quality plumbing services and stand behind our work. Our technicians are trained to perform all tasks with reasonable care and skill, adhering to industry standards and local regulations. However, due to the diverse nature of plumbing systems and individual property characteristics, we cannot guarantee that our services will meet every specific requirement you might have. While we strive for excellence, factors beyond our control (such as pre-existing conditions or manufacturer defects) may impact the outcome of our work. We offer standard warranties on parts and labor, the details of which will be provided to you at the time of service.
Liability
In the unlikely event of an issue arising from our plumbing services, our liability is limited to the amount paid for the specific service provided. This means that if you paid $200 for a pipe repair, our maximum liability for that service would be $200. We are not responsible for indirect, incidental, or consequential damages that may occur. This includes but is not limited to water damage, lost time, or business interruption. We strongly recommend that property owners maintain appropriate insurance coverage to protect against unforeseen events.
Privacy
Protecting your personal information is important to us at Plumbing Tomball. Your use of our services is governed not only by these terms of service but also by our comprehensive Privacy Policy. This policy outlines how we collect, use, and protect your personal data, including contact information and service history. We encourage you to review our Privacy Policy to understand how your information is handled. Rest assured, we take all reasonable measures to keep your data secure and use it only for purposes related to providing and improving our plumbing services.
Changes to Terms
The plumbing industry, like many others, is subject to evolving regulations, technologies, and best practices. To ensure our terms of service remain current and compliant, we reserve the right to modify these terms at any time without prior notice. Any changes will be reflected on our website, and the “Last Updated” date at the top of the terms will be revised accordingly. Your continued use of our plumbing services after any changes have been posted constitutes your acceptance of the new terms. We encourage you to review our terms of service periodically to stay informed about any updates.
Governing Law
These terms of service, and any disputes arising from your use of Plumbing Tomball’s services, are governed by and construed in accordance with the laws of the State of Texas. By agreeing to these terms, you consent to the exclusive jurisdiction and venue of the courts in Tomball, Texas for any legal proceedings related to these terms or our services. This ensures a consistent and fair approach to resolving any potential legal issues, taking into account local regulations and standards relevant to the plumbing industry in our area.
For questions about these Terms of Service, please contact us at info@plumbingtomball.com or 281-301-5715.